Frequently Asked Questions (FAQ)
1. What is Dexpixel?
Dexpixel is a digital store specializing in high-quality digital products, including Twitch overlays, stream alerts, social media graphics, and other design assets for creators, streamers, and online entrepreneurs. Our goal is to provide visually appealing, user-friendly, and customizable assets to help you stand out online.
2. What products do you offer?
- Twitch Overlays (Static & Animated)
- Stream Alerts (Static & Animated)
- Social Media Graphics
- Panels for Twitch & YouTube
- Webcam Overlays
- Backgrounds and Customizable Scenes
- Video Transition Effects
- AND MUCH MORE...
3. Are the products compatible with my streaming software?
Yes! Our products are compatible with popular streaming software like OBS Studio, Streamlabs OBS (SLOBS), and XSplit. Each product listing provides information on software compatibility, and we aim to make our products as versatile as possible.
4. How do I download my purchases?
Once you complete your purchase, you’ll receive an email with a download link. You can also access your downloads directly from your Dexpixel account. All files are delivered in compressed ZIP format for easy extraction.
5. Can I use Dexpixel products for commercial purposes?
Yes, you can use our products for personal and commercial streaming purposes. However, reselling, redistributing, or claiming our products as your own is strictly prohibited. Please refer to our licensing policy for more details.
6. Do you offer refunds or exchanges?
Due to the nature of digital products, all sales are final. However, if you experience an issue with your download or file compatibility, please contact our support team. We’re happy to help resolve any problems you may encounter.
7. How can I contact support?
You can reach out to our support team via email at info@dexpixel.com. We aim to respond to all inquiries within 24-48 hours (excluding weekends and holidays). Please provide as much detail as possible about your issue to ensure a faster resolution.
8. Can I request a custom design?
At this time, Dexpixel does not offer custom design services. Our team focuses on creating versatile, pre-made digital products that meet the needs of a wide range of users. However, we’re always open to suggestions for new products and features!
9. What format are the files provided in?
Our files are typically provided in PNG, MP4, and GIF formats, depending on the product type. Each product page lists the specific file formats included. Video files, such as animated overlays and transitions, are provided in MP4 format, while static overlays and panels are usually in PNG format.
10. How do I install overlays and alerts in OBS or Streamlabs?
- Extract the ZIP file you downloaded.
- Open your streaming software (OBS, Streamlabs, or XSplit).
- Import the files into your scene by selecting "Add Source" or "Media Source".
- Customize and adjust the size/position as needed.
For more detailed instructions, please refer to our installation guides provided in the product descriptions.
11. Can I edit or customize the files I download?
Many of our products are customizable. Static files (like PNGs) can be edited using design software like Photoshop or Canva. For animated files (like Webm or MP4), you’ll need video editing software to make modifications. We recommend checking the product listing to see if customization is supported for that particular item.
12. Can I suggest a new product or feature?
Absolutely! We’re always looking for ways to expand our product offerings. If you have an idea for a new product, feature, or theme, please send your suggestions to info@dexpixel.com.
13. I’m new to streaming. Which products should I buy first?
If you’re just getting started, we recommend the following essential products:
- Starter Overlay Pack: This includes everything you need, from webcam frames to stream alerts.
- Stream Alerts: Customize your alerts to match your brand and engage your audience.
- Transition Effects: Smooth transitions between scenes to give your stream a polished, prof
14. What payment methods do you accept?
Dexpixel accepts all major credit/debit cards, as well as payments through PayPal. Payment details are encrypted to ensure secure transactions.
15. I didn’t receive my download link. What should I do?
If you didn’t receive a download link, please check your spam or junk email folder. If you still can’t find it, contact us at info@dexpixel.com with your order number, and we’ll resend the link as soon as possible.
16. Can I update my order or add products after checkout?
Unfortunately, we cannot modify your order once your purchase is complete. You’ll need to place a new order for additional products. If you encounter issues, please get in touch with support at info@dexpixel.com.
17. Do you have a loyalty program or discounts?
We offer occasional discounts, sales, and promotions. To stay updated, follow us on social media and subscribe to our email newsletter for exclusive deals.
18. Can I resell Dexpixel products?
No, reselling or redistributing Dexpixel’s products is strictly prohibited. Your purchase grants you a personal and/or commercial use license for your own streaming and creative projects only. Violating this policy may result in legal action.
19. How do I stay updated on new products and promotions?
Follow Dexpixel on social media and sign up for our email newsletter to stay informed about new product launches, exclusive deals, and creative tips.
20. What if I have an issue with the quality or usability of a product?
If you encounter any issues, please get in touch with our support team at info@dexpixel.com. We strive to ensure that our products meet the highest quality standards. If a file is corrupted or doesn’t work as intended, we’ll do our best to resolve it quickly.
If you have any other questions not covered in this FAQ, feel free to reach out to our support team at info@dexpixel.com.