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FAQ

My Account - Order and Download information

Access all your downloads from one page, check history of purchase and download invoice.

Creating an account/Registering  is simple here are some benefits you might find useful:

  • Makes purchase easier
  • Faster Checkout
  • Easy to track your order and access all your purchased product information such as download link and additional information
  • Access to special offers

You can use this link My account – DexPixel

Or you can create an account when you are at the checkout

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

The customer’s payment card details are securely handled by the payment provider (PayPal and Stripe)

Go to the login section and select login. You’ll find the forgot password link right under the password space. Click the link, and you’ll get an email with the rest of the steps to reset your password

If your payment is on hold, your file will not be available for download. Sometimes PayPal does not process payments instantly. In this case, you’ll need to wait until your funds are verified and the transaction has cleared.

If your payment went through and you’re still having issues downloading you files, please use our contact form and let us know how we can help you.

All products are instantly delivered via our site or email.

Please make sure that you typed the correct email and you have access to that email.

Download links and a purchase confirmation will be sent in the email you provided.

Please check your SPAM FOLDER if you did not receive the download link ( Order confirmation)

It is common for PayPal to delay, or hold, payments when funds are not immediately available, for example, if you use E-check.

In this case, it may take up to 72 hours for our system to be notified that your payment has been completed, once payment is marked as completed you will receive your files.

We do recommend creating/registering an account

You can also find your purchase details on the My Account page if you registered on this site.

If you did not receive your purchase details please contact us with the email you used in the purchase and the number of orders if you have it.

We do not accept returns for buyer’s remorse or assumptions not included in the product description.

If the product is detail described and working as it described there is generally no obligation to provide a refund in situations like the following:

  1. you don’t want it after you’ve downloaded it ( If you want just to test designs we offer animated/static free designs)
  2. the item did not meet your expectations ( We offer previews of all assets that are included in the product, please read detailed info before the purchase)
  3. you simply change your mind (We know sometimes it happens, but in this situation, we can’t accept as a valid reason for the refund)
  4. you bought an item by mistake ( Mistakes happen, by purchasing this product you need to agree with the Term of Use and Privacy Policy)
  5. you do not have sufficient knowledge to use the product ( Before streaming or purchasing the products we recommend watching Youtube tutorials, read some articles that could help you understand more streaming, and streaming platforms)
  6. you can no longer access the item because it has been removed (we advise and recommend you to download items as soon as you have purchased them to avoid this situation).
  7. your computer is unable to handle the designs while you are streaming ( Before purchasing the products please run test streams, check out tutorials for your streaming setup and be sure that your PC can handle higher bitrate and game FPS)

In case that content is bugged, has any kind of problems, or does not include files that were described on the product page we can issue the refund, please provide all info about problems you are having with the product.

Digital products selling policy!

We generally do not issue refunds after a product has been downloaded.

Refunds are always available when you don’t download the product or there are technical issues limiting you from using the product.

Please make sure to read and review the product details before purchase.

Each product is described and under additional info you will find information on what product/design contains, please read it before the purchase.

If you are not sure if a product contains everything you need please contact us before purchasing for additional info.

In case that content is bugged, has any kind of problems, or does not include files that were described on the product page we can issue the refund, please provide all info about problems you are having with the product.

Click here to contact us

General Information

Additional information about product modification, licence, settings and guides!

Message 1

This license grants you, the purchaser, an ongoing, non-exclusive, non-transferable, worldwide license to make use of the graphic designs, animated designs, transitions, overlay, template, or digital file you have purchased.

This license is for one copy (one seat, or one usage at any one time)

You can use our digital products for your personal use.

You can use them on Twitch/YouTube/Facebook or any other streaming platform (for example to receive notifications for donations/cheers/subscriptions and any other events).

Re-distribution is strictly prohibited!

Sharing or using it as a giveaway is not allowed.

You can purchase this product as a gift but it can have only one end user

Yes, you are allowed to edit purchased items, you can adjust to your likeness but Re-distribution is strictly prohibited!

Sharing or using it as a giveaway is not allowed without contacting us.

The product details page will mention if Photoshop, After Effects, or original files are included, and what these files will include.

Most packages do not include these files for things like scene or overlay designs. However, if files are included you would need to have Adobe products like Photoshop/After Effects to open and edit these files.

Our goal is to provide products that allow you to create a stream without the need for professional image editing and motion graphics software.

If you want to add the text on the overlay/scene you can add it via your streaming software without an image editing program.

Most of our designs are created with Adobe Products.

You can download a free trial of Adobe Products here

  • Photoshop
  • After Effects
  • Adobe Illustrator

There are some free/trial alternatives you can use for editing try searching Google for what would be best for you

The free browser option to edit PSD files is Photopea 

We do recommend for you to checkout StreamElement’s official Youtube channel for more tutorials on how to use their services.

Here you can find a guide on how to set up Scenes and overlays 

For setting up Alerts please check out this guide

We do recommend for you to checkout Streamlabs’s official Youtube channel for more tutorials on how to use their services.

Here you can find a guide on how to set up Scenes and overlays 

For setting up Alerts please check out this guide

Most of our Scenes/Overlays have one-click import into SLOBS

Please notice that currently, we do not support one-click setup for alerts (due to Streamlabs limitations since we are not official partners yet)

We do add info on how to set up Streamlabs alert in each product that has alerts in it.

Technical Information

The most common reason is using outdated streaming software.

Please make sure you’re using the latest version of OBS Studio, XSplit, StreamLabs OBS, Bebo, or whatever streaming software you prefer.

You can always try the most used technic, close the application and restart your PC.

If your overlays disappear, you have not enabled the “LOOP” option.

This is found in your source settings within OBS Studio, XSplit broadcaster, and most other streaming software.

Enable this option to fix this issue.

Help Center. Browse the documentation.

Looking for help? Please use contact form

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