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Information questions

Frequently Asked Questions

Why I can't download my files?

If your payment is on hold, your file will not be available for download. Sometimes PayPal does not process payments instantly. In this case, you’ll need to wait until your funds are verified and the transaction has cleared.

If your payment went through and you’re still having issues downloading you files, please use our contact form and let us know how we can help you.

Where is my purchased design?

All products are instantly delivered via our site or email.

Please make sure that you typed the correct email and you have access to that email.

Download links and a purchase confirmation will be sent in the email you provided.

Please check your SPAM FOLDER if you did not receive the download link ( Order confirmation)

It is common for PayPal to delay, or hold, payments when funds are not immediately available, for example, if you use E-check.

In this case, it may take up to 72 hours for our system to be notified that your payment has been completed, once payment is marked as completed you will receive your files.

We do recommend creating/registering an account

You can also find your purchase details on the My Account page if you registered on this site.

If you did not receive your purchase details please contact us with the email you used in the purchase and the number of orders if you have it.

Can I get a refund?

We generally do not issue refunds after a product has been downloaded.

Refunds are always available when you don’t download the product or there are technical issues limiting you from using the product.

Please make sure to read and review the product details before purchase.

Each product is described and under additional info you will find information on what product/design contains, please read it before the purchase.

If you are not sure if a product contains everything you need please contact us before purchasing for additional info.

In case the content is bugged, has any kind of problems, or does not include files that were described on the product page we can issue the refund, please provide all info about problems you are having with the product.

Click here to contact us